Top laptop, phone and Apple repair in Bratislava

Who processes your data

The data controller is Simple, Mlynské Nivy 54, Bratislava, Slovakia. For questions about data processing, contact us at simple.servis.ba@gmail.com or by phone at +421 950 245 889.

What data we collect

When you fill out a repair request, we collect your name, phone number, device name and a description of the fault. This data is sent via your email client and is not stored on the site's server.

Purpose and legal basis for processing

The data is used solely to process your repair request, communicate with you and provide the service. The legal basis is the performance of a contract and our legitimate interest in providing quality service.

Third parties

To display the map and reviews, the site uses Google services (Google Maps, Google Places). Google may process technical data according to its own privacy policy. We do not sell or share your data with third parties for marketing purposes.

Your rights

You have the right to access, rectify and delete your data, to object to processing, and to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (dataprotection.gov.sk).

Cookies

The site stores only your selected interface language in your browser (localStorage). We do not use analytics or advertising cookies.

Terms of data processing and retention

The Seller retains the personal data provided by the Buyer solely for the purpose of fulfilling the terms of the contract, processing the order, carrying out delivery, settling payments, and necessary communication between the contracting parties, for a period of ten years.

1. The Seller shall not disclose the Buyer's data to third parties, except for the Seller's subcontractors and/or intermediaries, and only that data which is necessary for the successful completion of the delivery.
2. The Seller processes the Buyer's personal data in accordance with the provisions of Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.
3. By ordering the service, the Buyer confirms that they provided their personal data to the Seller voluntarily and agree to its processing in the Seller's records, provided this is not contrary to legal regulations, as well as to the disclosure and provision of data to third parties and state institutions under the conditions and to the extent established by law.
4. The Seller and the Buyer have agreed that all facts and information they have learned in connection with this contract, as well as in all other legal relationships related to this contract, are subject to trade secrecy.

Terms of service repair and warranty

1. The customer is aware that during a service intervention, customer data (phone book, contacts, photos, videos, individual applications, etc.) on the device or storage medium may be lost. Data loss can be prevented by backing up the data.
2. The customer is obliged to back up their personal data on the device themselves before the service intervention. A backup can also be created at the service center, depending on the condition of the device. This service is charged according to the current price list.
3. The customer is aware and, by their signature, agrees to the device being reset to factory settings, during which data loss occurs for which neither the service nor the manufacturer is responsible.
4. The service is not responsible for the loss of SIM cards, storage media, Bluetooth dongles, Wi-Fi adapters or cases. The customer is obliged to remove all these items from the phone or other device in advance, or to ask the staff to do so upon receiving the device. The service does not check for the presence of SIM cards or storage media in the device.
5. A device that has been subjected to excessive mechanical stress, exposed to excessive moisture, or a device already disassembled before repair at our service center, may contain hidden defects that may increase the cost of the repair.
6. The service center bears no responsibility for the manifestation of hidden defects and damage discovered after opening the device being repaired, or after starting the service procedure, and does not bear any costs associated with this.
7. The estimated repair time depends on the current availability of the spare part. We inform you of possible repair deadlines in advance, after diagnostics.
8. All repairs valued over €200 are paid in advance. The service also has the right to require a deposit from the customer based on their negative history in the order record system.
9. If the customer is interested in repairing a device that requires a specific spare part, after approving the price quote the customer must pay a deposit for that part. Once the deposit is paid, the part will be ordered with no possibility of cancelling the order, as such parts are ordered for a specific serial number and cannot be used for regular repairs.
10. The service will hand over the original (damaged, non-functional, etc.) spare parts from the device only at the customer's request, within 7 days of the repair/replacement being carried out. After this deadline, requesting the original spare parts will no longer be possible due to regular environmental disposal.
11. The service reserves the right to cancel the deposit for an ordered part within 30 calendar days of contacting the customer. After six months, we have the right, under the Civil Code, to environmentally dispose of or sell the device. This measure is unfortunately necessary due to the limited space of the premises. The device will be issued to you based on the service protocol.
12. The service may charge a handling fee according to the service center's price list for diagnostics, even if the repair could not be carried out or if the customer refused to have the repair carried out after diagnostics. In the event of disagreement with the price quote for repairing the device, the customer will be charged a fee of €20.00 to €35.00 excluding VAT for diagnosing the device, depending on the complexity of the diagnosis.
13. The customer has familiarized themselves with the warranty conditions and, by their signature, grants Oleh Zema consent under Act No. 122/2013 Coll. on the Protection of Personal Data, as amended, to manage, process and retain their personal data stated in the service protocol of Oleh Zema and to his business partners.
14. The customer is aware that due to the service intervention in the device, they must provide contact and billing details based on accounting and commercial laws. During the service intervention, no other personal data of the customer (photographs, etc.) is processed in any way, except for the pre-agreed backup of data from the device, which is protected by antivirus, password and encryption in accordance with Act 18/2018 Coll. on the Protection of Personal Data.
15. Agreement on the method of handling complaints: the seller and the buyer have agreed that the customer is obliged to collect the complaint in person at the place where it was filed no later than the 30th day. If the complaint is not collected, it is considered to have been resolved on time. Detailed conditions of the complaints procedure and post-warranty service are available by phone at +421 950 245 889 or by email at simple.servis.ba@gmail.com.
16. The warranty period for the service procedure, i.e. for the technician's work, is 6 months; for the spare part, it is 24 months.
17. The warranty for the technician's work and the replaced part does not apply to:

1. A device exposed to excessive moisture
2. A device exposed to excessive moisture and subsequently cleaned without the use of spare parts
3. A device exposed to excessive moisture, cleaned and repaired by replacing spare parts
4. A device that has already been to another service center

18. Because the service cannot guarantee the long-term functionality of the device, hidden defects in the device that were not manifested/detected during servicing may appear over time.
19. If unprofessional interference with the device is detected, the service center does not hold the warranty on the technician's work.
20. If, during the complaints procedure, the defect is not recognized as covered by the warranty, the customer shall bear all costs associated with logistics fees and the repair.

For a successful service repair of the device and its guarantee, Oleh Zema needs to fully test the device after the service repair. Full testing of the device requires:

1. handing over the device in factory settings (reset and logged out of all accounts) with the possibility of activating the device;
2. providing the password (pattern, numeric, PIN, etc.);
3. handing over the device unlocked (without a pattern, numeric, etc. password). If the customer refuses all 3 of the preceding alternatives, the service center will not be able to fully test the device after the repair, and therefore will not be able to provide the standard warranty (6 months for the service technician's work). The customer is fully aware that in this case they lose the warranty/guarantee for the service work (6 months). The customer will receive a 24-month warranty only for the replaced part.

21. The customer is always notified of the completion of the repair or service procedure (SMS); after 7 business days have elapsed from the day of notification, the service center or seller reserves the right to charge the customer-buyer a storage fee of €0.90/day/piece.
22. The customer confirms that they have received the device after the service intervention. The device has been repaired/serviced in accordance with the agreement. By signing the repair protocol, the customer confirms that they are aware of the condition of the device after servicing. Furthermore, by their signature they confirm that no further damage occurred to the device during servicing. The product is accepted without reservations.
23. The customer has read the contractual conditions of the repair and is fully aware of the risks associated with repairing mechanically or liquid-damaged devices, and by their signature agrees to the performance and contractual conditions of the repair or service procedure.

Warning:

1. A damaged and subsequently repaired device will never be like NEW again! When replacing or servicing spare parts, minor unevenness, gaps between joints, small scuffs, and reduced sensitivity of the controls (control buttons, touch surface) may occur.
2. After servicing the device, its original water resistance is not guaranteed.
3. The service center bears no responsibility for damage to the device or its components that may occur while servicing a device containing a swollen or otherwise damaged battery. Such a battery may catch fire or explode.
4. In the case of an Apple iPhone spare part (battery, display, camera depending on the iPhone model, etc.) on Apple-brand devices, the following message may appear: "Unable to verify this iPhone has a genuine Apple part (battery, display, camera depending on the iPhone model)". These messages do not affect the device's performance in any way and will disappear from the lock screen after 4 days, after which they will only be visible in Settings. Receiving this message has no effect on the device's performance.